How to Enable In-App Help in Work 365

Work 365 allows administrators to enable In-App Help so users can access guidance directly within the application. This setting can be configured from the modern interface, or if unavailable, through the classic admin page.

Steps to Enable In-App Help (Modern Interface)

1. Navigate to your Work 365 environment.

2. Go to:
   Settings → Product → Features

3. Under Help Features, turn on Enable Custom Help Panes.

Alternative Method (Classic Admin Page)

If the option is unavailable or disabled in the modern interface, follow these steps:

1. Open the classic admin page by appending the following to your environment URL:

   [Environment URL]/main.aspx?settingsonly=true
   

   Example:

   https://yourorg.crm.dynamics.com/main.aspx?settingsonly=true
   

2. From the navigation menu, go to:
   Settings → Administration → System Settings

3. Under Set Custom Help URL, enable the option:
   Enable Custom Help Panes and Guided Tasks

✅ Once enabled, users will have access to contextual help panes and guided tasks within Work 365.