Create a Support User

Create a Support User - Customer Instructions

Please create the following user in your AD:

iotapsupport@<yourdomain>.com

Assign it a Dynamics 365 License

Assign the System Administrator and Work365 Admin Role on the environment where you installed Work 365.

Once the user is created, please email passwordmaster@iotap.com with the following information:

Subject: <Your company Name> Support alias

• URL: <YOUR Work 365 environment URL>
• User Name: iotapsupport@[yourdomain]
• Password:

Please do not setup MFA – we will configure MFA. You will need to enable Third Party Oath for our IOTAP Login:

1. Login | Microsoft Entra admin center as Global Administrator

2. LHN (Left Hand Navigation) | Groups->All Groups

3. New Group | Type: Security, Name: "Third Party OATH Allowed", Allow Role Assignment: No, Membership Type: Assigned

4. Assign iotapsupport user to group

5. LHN | Protection->Authentication Methods

6. BladeNav | Manage -> Policies

7. Select "Thrid-party software OATH tokens settings

8. On Page | Click Enable

9. Change Include to Select Groups

10. Click Add groups

11. Select the "Third Party OATH Allowed" group previously created.

12. Click Save

passwordmaster@iotap.com is a secure email that purges the credentials immediately. We only access the credentials through a password vault.

Please do not copy any other emails directly with the credentials. Instead, let us know in a separate email when you have sent those credentials to passwordmaster@iotap.com