My Self-Service Portal is down

Modified on Mon, Feb 3 at 3:51 PM

If you are experiencing an issue with the following message probably your authentication key has expired:

Dynamics 365 Portal connects to an organization using an authentication key linked to Azure Active Directory.

A new authentication key is generated when a portal is created, and the public key is uploaded to the Azure Active Directory application. Portals use this authentication key to connect to the Dataverse environment. You must renew the key every two years to ensure your portal can connect to the Dataverse environment.

This article shows how to renew your Dynamics 365 Self-Service Portal key.

Pre-requisites

Performing this task will require the following:

Portal Owner Privileges
Global Admin privileges on the tenant

Time required

The steps outlined in this task will take approximately 10 minutes.

Procedure

Open Power Apps portals admin center using the Global administrator account look for Resources located on your left menu click on the dropdown arrow and then click Portals
Look for your Portal's name and checkmark the portal by clicking on the left of the name, after this you have to click on Manage located at the left-top corner
Look for the Website Authentication Key and click on it
Look on the pop-up menu on the right and click on Update Key
Congratulations! Your Dynamics 365 Portal Key has been renewed for two more years.