Work 365 Agreements and Attestation

Applies To: Work 365 (Agreements, Provider Accounts, Attestation Jobs)
Audience: Work 365 Customers (Admins, Billing/Provisioning Teams)

Overview

This guide explains common “what you’ll see” behaviors and the most effective troubleshooting steps when a Microsoft agreement is accepted but Work 365 (or Partner Center) doesn’t reflect the expected status right away. The goal is to help you confirm acceptance, understand timing/visibility limits, and resolve the most common blockers quickly.

Key Concepts

Agreement (Work 365)
A record that tracks whether required Microsoft agreements have been accepted for a specific provider relationship.

Provider relationship
The connection between your customer tenant and your provider (for example, Microsoft Partner Center). Agreement status is tied to this relationship.

Attestation
The background process Work 365 uses to verify acceptance and update the Agreement status when Microsoft systems make that information available.

Acceptance path
Where the acceptance was completed. This is often the biggest factor in what you see in Work 365 and Partner Center:

• Work 365 acceptance link (recommended when visibility matters)

• Microsoft Admin Center (acceptance may be valid, but visibility can be limited)

Timing and refresh
Some updates are not immediate and may refresh later (commonly after scheduled background processing).

Known Behaviors

1) Agreement status may not update instantly

What you might see

• Agreement stays Pending shortly after acceptance

• Status changes later without further action

Why it happens

• Microsoft systems don’t always surface acceptance results in real time

• Work 365 updates when the information becomes available during attestation checks

What to do

• Recheck after your next refresh window (often the next business day if acceptance was recent)

2) Acceptance done in Microsoft Admin Center may not show consistently in Partner Center or Work 365

What you might see

• You accepted in Microsoft Admin Center, but Partner Center and/or Work 365 still show Pending

• You have proof of acceptance, but downstream status doesn’t match

Why it happens

• In some scenarios, acceptance completed in Microsoft Admin Center doesn’t reliably flow back to partner systems for visibility

Important

• This does not automatically mean acceptance is invalid. It may be valid but not consistently visible.

Best practice

• If your team requires downstream visibility, use the Work 365 acceptance link whenever possible.

3) Dates/timestamps may look “off”

What you might see

• “Accepted” date looks later than the time you accepted

Why it happens

• Some timestamps reflect the verification/check time, not the exact moment the acceptance was completed

4) Mixed signals can happen (status updated, but background activity still appears)

What you might see

• Agreement shows the correct outcome, but related background processing may still show activity afterward

Why it happens

• Systems can perform follow-up checks or retries even after the status is already updated

What matters

• If the Agreement shows the correct final state and nothing is blocked operationally, you can usually proceed.

Troubleshooting Playbook

Step 1 — Confirm where acceptance happened (acceptance path)

Ask internally: did the customer accept via:

• Work 365 acceptance link, or

• Microsoft Admin Center?

If Work 365 link: proceed to Step 2.
If Admin Center: keep acceptance proof available and proceed to Step 2, but be aware visibility may be limited.

Step 2 — Confirm you’re looking at the right provider relationship

Agreement status is tied to a provider relationship. If you have multiple provider relationships, make sure you’re checking the correct one (the one tied to the subscription/tenant you’re working with).

What to collect

• Customer name/tenant context

• Provider relationship context (which provider/tenant this applies to)

Step 3 — Check for timing/refresh effects

If acceptance was completed very recently:

• Wait for the next refresh window and check again

• Avoid repeating the same acceptance action multiple times in a short period unless advised

Step 4 — Verify you have the right permissions (common quick fix)

If you see permission-like failures or the system can’t validate status:

• Confirm the user performing administrative actions has appropriate admin access in Work 365 and your Dynamics/Power Platform environment

Step 5 — If the status is still not aligning, gather evidence and contact Support

To speed up resolution, capture:

• Acceptance path (Work 365 link vs Admin Center)

• Approximate acceptance time and time zone

• Screenshots of the acceptance confirmation (if available)

• What you expected to see vs what you see now

• Whether this involves multiple provider relationships/tenants

Common Scenarios

Scenario A — “We accepted, but it still shows Pending”

1. Confirm acceptance path

2. If acceptance was recent, recheck after the next refresh window

3. Confirm you’re viewing the correct provider relationship

4. If still Pending, contact Support with acceptance proof

Scenario B — “Partner Center doesn’t show acceptance”

• If acceptance was done in Microsoft Admin Center, visibility in Partner Center may be limited

• If Partner Center visibility is required going forward, use the Work 365 acceptance link when possible

• If you need immediate help aligning records, contact Support with details

Scenario C — “It says Accepted, but we still see background activity”

• If Agreement status is correct and nothing is blocked, you can usually proceed

• If provisioning/billing is blocked, contact Support with screenshots and timestamps

Best Practices

• Prefer the Work 365 acceptance link when downstream visibility (Work 365/Partner Center) is important.

• Don’t repeat acceptance steps multiple times unless you confirm acceptance truly didn’t complete.

• If you manage multiple tenants/provider relationships, track which relationship each acceptance applies to.

• Keep screenshots or audit evidence of acceptance (especially if acceptance was done in Microsoft Admin Center).

Additional Resources

• Work 365 Documentation: Agreements / Provider Accounts / Attestation

• Work 365 Support Portal: Knowledge Base and ticket submission

FAQs

Q: We accepted in Microsoft Admin Center—does that mean it’s invalid?
A: Not necessarily. It may be valid, but in some cases it does not reliably flow back into partner systems for visibility.

Q: Why does the acceptance time look different from when we accepted?
A: Some timestamps reflect when the system verified the acceptance, not the exact moment it was completed.

Q: How long should we wait before escalating?
A: If acceptance was recent, recheck after the next refresh window. If you still see Pending after that, gather acceptance proof and contact Support.

Summary

Agreement status updates depend heavily on where acceptance was completed and when Microsoft systems make that acceptance visible for verification. If you accepted recently, allow for a refresh window. If acceptance was done in Microsoft Admin Center, acceptance can still be valid even if visibility is limited. When in doubt, capture acceptance evidence and contact Support so the team can validate the provider relationship and attestation results.