Automatically Deactivating Subscriptions Transferred to a New Partner

Applies to: Work 365 with Microsoft Partner Center Integration
Audience: System Administrators, Billing Administrators

Overview

When a customer transfers their license- or usage-based subscriptions to a new Microsoft partner, these subscriptions are not automatically deactivated in Work 365. Because Microsoft’s Partner Center synchronization excludes data for subscriptions that have been transferred away, Work 365 will continue billing unless action is taken.

Why This Happens

• During nightly syncs, Partner Center only returns active subscriptions tied to your partner tenant.

• Subscriptions transferred to another partner tenant are no longer visible in your tenant, and thus excluded from the sync.

• Work 365 assumes the subscriptions are still active and continues billing the customer.

Solution

To prevent unnecessary billing for transferred-out subscriptions, enable the Deactivate Missing Subscriptions setting in Work 365.

Enable the Deactivate Missing Subscriptions Setting

1. ✅ Go to Work 365 > Admin Hub

2. ✅ Navigate to Subscription Management

3. ✅ Locate the setting labeled Deactivate Missing Subscriptions

4. ✅ Set the value to Yes

Once enabled:

• ✅ Work 365 will automatically deactivate any subscription missing from Partner Center during the next sync.

• ⛔ These subscriptions will be removed from the Billing Contract, stopping all future billing.

Manual Deactivation Option

If you prefer manual control or need to deactivate individual subscriptions:
Deactivating a Subscription in Work 365

Important Considerations

• ✅ This feature is strongly recommended for tenants managing large volumes of CSP subscriptions.

• Review subscription statuses regularly to avoid unintentional deactivation caused by:

  • Partner Center API latency

  • Temporary sync issues

• Ensure only authorized users can modify this setting.

Additional Resources

Work 365 Admin Hub Overview
Subscription Management