Applies to: Work 365 Product Service (Dynamics 365 version) | Audience: System Administrators, Billing Teams, Catalog Managers
Overview
Work 365 supports multi-currency catalogs so you can price products per region via Price Lists and set a default product currency. This guide shows how to select (or change) a product’s currency, how it interacts with price lists and subscriptions, and best practices for a clean global catalog.
Key Concepts
Product Currency (Work 365 field): On the product form (Configuring Product Catalogue). Sets the default currency used when the product is added to Subscriptions or NRIs.
Price Lists & Price List Items (PLIs): Hold the selling price per currency. Each PLI links Product + Price List (currency) + Unit + Price.
Multi-Currency: Use separate price lists per currency/region for clear pricing and reporting.
Steps to Select or Change Currency on a Product
Open the product
Work 365 → Products → open the target product.Set Product Currency
On the Work 365 product form, find Currency and select the desired value (e.g., USD, EUR, GBP). Save.
This becomes the default currency when used in Subscriptions or NRIs.Add or review Price List Items
On Additional Details (or related area), click + New Price List Item.
Choose the correct Price List (its currency is fixed on the price list).
Set Sales Unit (e.g., License, Month, User) and Price.
Save & Close. Repeat for every currency/region you support.
Publish / Activate the product
Publish/activate so it’s available for Quotes, Subscriptions, and Portal listings.
Verify (Quick Test)
Create (or open) a Billing Contract that uses a price list in the target currency.
Create a Subscription using the product.
Confirm the Retail Price populates from the matching PLI and the currency matches the billing contract/price list currency.
Generate a test invoice to verify currency formatting, taxes, and rounding.
Considerations & Best Practices
Set currency early: Choose the correct product currency before publishing or associating with subscriptions to avoid rework.
One price list per currency: Keep a dedicated price list per currency; avoid mixed-currency lists.
Define PLIs per currency: Create a PLI for every currency you sell in (and for each unit, e.g., Monthly vs. Annual).
CSP partners (cost vs. sell): If you rely on Product Service or Provider Invoices for cost, ensure cost and sell currencies align with your catalog and exchange rates are maintained.
Rounding & precision: Align currency/quantity precision with accounting and invoice rules.
Unit Group first: Set Unit Group/Default Unit before currency and PLIs to prevent unit mismatches.
Subscriptions & invoices: The Billing Contract currency drives invoice currency; ensure products used on that contract have matching PLIs.
Common Pitfalls (and Fixes)
| Issue | Description / Impact | Prevention / Resolution |
|---|---|---|
| Incorrect Unit Group before currency | Changing Unit Group later can break PLIs and pricing. | Set Unit Group first, then product Currency, then create PLIs. |
| Missing PLIs for a currency | Can’t quote/sell in that currency; price won’t resolve. | Create PLIs for every currency (and unit) you plan to sell. |
| Changing currency on active products | Existing subscriptions may show inconsistent pricing. | Prefer creating a new product with the correct currency; migrate when ready. |
| Price list currency mismatch | Product used on a contract with a different currency won’t find a matching PLI. | Ensure the billing contract’s Default Price List matches desired currency and has a PLI for the product. |
FAQs
Q: Which currency appears on the invoice?
A: The Billing Contract currency. Ensure that a matching Price List and PLI exist for products used on that contract.
Q: Does Product Currency override the Price List currency?
A: No. Product Currency is a default on creation. Actual pricing comes from the Price List Item tied to the contract’s price list (and its currency).
Q: How do costs from Provider Invoices affect currency?
A: Provider invoice data must use an active currency in your environment. Maintain exchange rates and verify cost updates align with your catalog and reporting.