Reverting Price Indexation in Work 365

Applies to: Work 365 | Audience: Administrators, Billing Teams

Overview

Price indexation in Work 365 allows for the adjustment of subscription prices based on predefined criteria. However, in some cases, it may be necessary to revert price changes to maintain accurate subscription pricing.

This guide provides a step-by-step process to undo price indexation in Work 365, ensuring billing accuracy and data integrity.

Steps to Revert Price Indexation

1. Access the Price Indexation History

✅ Navigate to Work 365 > Billing > Price Indexation History.
✅ This section displays all indexation events that have been applied.

2. Identify the Indexation to Revert

✅ Review the list to locate the specific indexation event you wish to undo.
✅ Click on the indexation record to open its details.

3. Initiate the Reversion Process

✅ Within the indexation record, click on the Revert Indexation button.
✅ A confirmation prompt will appear; confirm your intent to proceed.

4. Verify the Reversion

✅ After the process completes, review affected subscriptions to ensure their prices have reverted to the original amounts prior to the indexation.
✅ If necessary, run a billing preview to confirm the updates are reflected in upcoming invoices.

Important Considerations

Data Integrity
✔ Before reverting, ensure that no subsequent pricing changes depend on the indexation you're undoing.
✔ Reverting an indexation will affect all subscriptions impacted by the original indexation event.

Audit Trail
✔ Work 365 maintains a history of all pricing changes.
✔ After reverting, the action will be logged, providing a clear audit trail for future reference.

Conclusion

By following these steps, you can efficiently revert price indexation in Work 365, ensuring that subscription prices remain accurate while maintaining a clear billing history.