How to Clean Up the Subscriptions Missing Data Dashboard in Work 365

Overview

The Subscriptions Missing Data area is used to identify active subscriptions that are not yet billing-ready. Work 365 documents this list in the Billing Administrator Dashboard and also in the Exceptions Dashboard. In both places, the purpose is the same: surface active subscriptions that are missing billing-critical data so they can be corrected before invoice generation. Work 365 specifically recommends zeroing out this list as part of invoicing prep because missing billing data can prevent invoicing and lead to revenue leakage.

Resolution

Step 1: Open the dashboard that contains the missing-data list

Open Dashboards in Work 365 and select Work 365 Billing Administrator Dashboard. Work 365 documents this dashboard as a billing-health workspace that includes Subscription Missing Data. Work 365 also documents the same type of action list on the Exceptions Dashboard, so the exact dashboard name can vary by article or version, but the cleanup action is the same.

Step 2: Open each subscription listed in Subscriptions Missing Data

In the Subscriptions Missing Data section, open each subscription record and review the missing billing fields. Work 365 states these are active subscriptions missing data required for billing, and notes that subscriptions from automatic providers can sync into Work 365 before all billing fields are populated.

Step 3: Complete the billing-critical fields

Update the fields Work 365 most clearly identifies as required for billing readiness:

• For license-based subscriptions: Billing Contract, Customer, Selling Price, and Sales Unit
• For Azure / usage-based subscriptions: Markup

These are the fields Work 365 explicitly calls out in its dashboard guidance for the missing-data list.

Step 4: Validate the billing relationship before saving

Also confirm the subscription is tied to the correct Provider, Customer, and Billing Contract. Work 365 states that subscriptions must have a Provider and must be associated with both a Customer and a Billing Contract. Work 365 also states that a Billing Contract is required for invoice generation.

Step 5: Save the subscription and refresh the dashboard

After updating the missing data, save the subscription, refresh the dashboard, and confirm the record no longer appears in the missing-data list. That matches Work 365’s documented use of this dashboard as a billing-readiness action queue that should be cleared before invoicing.

Important Note

The public Work 365 docs clearly identify the most common missing fields behind this list: for license-based subscriptions, Billing Contract, Customer, Selling Price, and Sales Unit; for Azure or usage-based subscriptions, Markup. At the same time, Work 365’s related reporting guidance shows that other missing billing dependencies can still block invoicing. The safest approach is to treat each dashboard item as a signal to complete all billing-critical data on the subscription before the next invoice run.

Troubleshooting

The subscription still appears after I updated it

Refresh the dashboard first, then reopen the subscription to confirm the values saved correctly. Start by rechecking the fields Work 365 most clearly flags as billing-critical: Customer, Billing Contract, Selling Price, Sales Unit, and Markup for Azure or usage-based subscriptions.

I am not sure which field is missing

Use the License Missing Data Report as a secondary diagnostic tool. Work 365 documents this report as a report based on License Change Logs and says it highlights missing values such as Selling Price Per Unit, Currency, Quantity, Subscription, and Effective Date. Work 365 also notes that if subscriptions are missing Customer or Billing Contract details, the system may be unable to invoice them, which can create revenue leakage.

The subscription synced in but still appears with missing data

That can be expected in some scenarios. In the DV 5.0 Release Date 06-Jan-2026 notes, Work 365 states that when a Reserved Instance is transferred in, the subscription can now sync into CRM even if all required data is not yet populated, and partners should then complete those records from the Subscriptions Missing Data view.

Provider-synced subscriptions keep landing without enough billing data

Review the provider-side sync path and the Provider Account and customer-to-billing relationship setup. Work 365’s Exceptions Dashboard explains that subscriptions from automatic providers may sync directly from the provider and still require Billing Contract, Customer, and Subscription Price Data to be completed before billing can proceed.