Migrating Azure Subscriptions into Your Tenant in Work 365

Applies to: Work 365, Azure CSP Subscriptions
Audience: Administrators, CSP Partners

Overview

Migrating Azure subscriptions into your tenant within Work 365 involves several critical steps to ensure seamless integration and accurate billing. This guide outlines the necessary procedures and best practices to effectively manage such migrations.

Key Considerations

1. Subscription Transfer Process

✅ Initiate Transfer:
✔ Coordinate with the current partner or owner of the Azure subscription to initiate the transfer process.
✔ The current partner must create a support ticket with Microsoft to request the subscription’s transfer to your tenant.

✅ Complete Necessary Documentation:
✔ Both parties may need to complete and sign the Change of Cloud Solution Provider (CSP) form or other relevant documentation as required by Microsoft.

✅ Await Confirmation:
✔ Once the transfer request is processed, Microsoft will notify both parties upon completion.

2. Post-Transfer Configuration in Work 365

✅ Subscription Recognition:
✔ After the transfer, Work 365 may recognize the subscription as a new entity.
✔ Ensure that the subscription is correctly associated with the appropriate customer and billing contract within Work 365.

✅ Data Consolidation:
✔ You may observe duplicate subscriptions (e.g., "Microsoft Azure" and "Microsoft Azure 2") for the same customer.
✔ Currently, Work 365 does not support merging these subscriptions into a single entity.
✔ However, this does not impact the invoicing process.

? For additional information, refer to: Work 365 Documentation

3. Billing and Invoicing Implications

Usage Details and Summaries

✅ Customer Portal Visibility:
✔ Customers will continue to see their consumption details on the Self-Service Portal, ensuring transparency despite the presence of multiple subscription entries.

Recommendations

Regular Monitoring: Keep a close eye on the subscriptions and their associated billing to ensure accuracy.

Customer Communication: Inform customers about the structure of their invoices and the representation of their subscriptions to prevent confusion.

Stay Updated: As Work 365 continues to evolve, stay informed about updates or features that may allow for the merging of subscriptions or improved handling of migrated subscriptions.

Conclusion

By following these steps and maintaining clear communication with your customers, you can effectively manage the migration of Azure subscriptions into your tenant within Work 365, ensuring accurate billing and seamless integration.