Resolving "One or More Previous Billing Schedules Have Not Been Invoiced" Error in Work 365

Applies to: Work 365 | Audience: Administrators, Billing Teams

Issue

When generating a change log invoice in Work 365, you may encounter the following error message:

? Error Message:
"One or more previous billing schedules have not been invoiced. Please generate invoice for earlier schedules and retry."

This error occurs when there are missing billing schedules on a billing contract, while active billable License Change Logs (LCLs) exist from those periods without corresponding billing schedules. The system cannot generate a new change log invoice until these discrepancies are resolved.

Resolution Steps

1. Assess the Status of License Change Logs (LCLs)

✅ Determine whether the active LCLs from the affected periods need to be invoiced or if they can be archived.

2. If LCLs Need to Be Invoiced

Create Missing Billing Schedules

✅ Manually create billing schedules for the missing periods.
✅ Ensure accurate dates and set the schedules to Pending.

Generate the Change Log Invoice

✅ Once the billing schedules are in place, manually generate the change log invoice for the relevant LCLs.

3. If LCLs Do Not Need to Be Invoiced

Archive Unnecessary LCLs

✅ Manually archive LCLs that do not require invoicing.

Generate the Change Log Invoice

✅ After archiving, manually generate the change log invoice as needed.

4. Bulk Editing License Change Logs

View Active LCLs

✅ Navigate to the "Uninvoiced License Change Log" view.
✅ Use the Advanced Find feature to filter LCLs based on specific criteria, such as effective dates and billable status.

Edit LCLs in Bulk

✅ Select the relevant LCLs and use the bulk edit function to update their status to Archived or make other necessary changes.

Additional Considerations

Child Subscription LCLs

? Issue:

• Active LCLs for child subscriptions under a parent subscription that has already been invoiced can cause this error.

? Workaround:

• Manually archive these child subscription LCLs until a fix is applied.

Work 365 Logs

✔ Always check Work 365 logs for detailed error messages before proceeding with manual changes.

Escalation

⚠ If issues persist, contact Work 365 Support at support@work365apps.com.