LCLs are not getting invoiced

If you end up in a situation where you need to invoice LCLs that are older than one month, it's essential to promptly address this issue to avoid potential complications and ensure proper accounting and financial record-keeping.

Pre-requisites:

Performing this setup will require the following:

• Generate a full cycle invoice that picks up all of those LCLs.

Time required:

• The whole setup process will take approximately 15 minutes.

Procedure:

As an example, if your billing contract will invoice September 1st through the 30th and you have LCLs that are older than August 1st (Let’s say June 15th and July 21st) you will need to run a full cycle invoice for June and then another for July.

Once you have that invoice for June, you will see that the system is billing the full cycle for that subscription and a separate invoice line item for the prorated charge (LCL) that you wanted to bill. It’s very important, that we delete that invoice line item for the full cycle because, most likely—If we have been billing properly—that period already got invoiced.

The next step is to go to the billing schedules linked to that invoice and remove the inactive billing schedule that billed the full cycle of the subscription that owns that LCL.

How did this situation happen?

• If your dashboard for tracking uninvoiced LCLs hasn't been regularly updated.
• Deleting old invoices that contained LCLs.
• Running billing cycles in advance when you still have older active LCLs that need to be billed.

How to avoid this problem?

• Keep a close eye on your uninvoiced LCLs and ensure they are regularly reviewed.
• Avoid deleting invoices containing LCLs, as this can disrupt your billing process.
• Be cautious when running invoices in advance if you still have older, unprocessed LCLs.

These are some tips:

• Always run the invoice for the oldest LCL that you need to capture, in the example above it would be June
• If you have multiple subscriptions but only need to bill one for an active LCL, mark the others as non-billable. This simplifies the process, as you only need to delete the full cycle invoice line and billing schedule for the specific subscription involved.

By following these steps and tips, you can effectively manage invoicing for older LCLs and maintain accurate billing records.