Copy from a different environment

support@work365apps.comOften we create copies from Production to non-production for testing or development purposes. A full copy of the existing environment is made into another environment and the Work 365 App stops working.

The Work 365 app will stop working if you copy from a different environment without updating the license records.

Each Addon license is unique and issued to a specific CRM Organization. The license configuration from Production or Test will not work in another environment.

• If you are copying into a brand-new environment. Please register the Add-On and request an extension of the license 
  • Registering the add-on:
    • Browse to Settings ➤ Solutions and double-click the installed add-on solution file. 
    • In the Profile tab: after filling in all details – click the “Submit” button.
      
    • This will register the add-on with the WORK 365 system and automatically activate the add-on in trial mode.
    • On successful activation, you will receive a message “Your license has been activated successfully” as shown below:
      
    • If you are unable to register then please email us at support@work365apps.com

• If you are copying into an existing environment please click refresh
  • Refreshing License:
    • Browse To Setting ➤ Solutions
    • Click the solution to refresh the license.
      https://www.loom.com/share/6e6a503b9cb44fbcbab6ae591d7ddd74?sid=1200fead-1ad3-4ef9-a10a-5db36025b708
    • Browse to the License tab and click “Refresh License”. This will automatically connect to the WORK 365 server and get the updated license file.
    • The License Tab can be accessed from the solutions. From Settings ➤ Solutions and double-click the installed add-on solution file.