Setting up an application user for Work 365

It is recommended that Work 365 environments leveraging a Work 365 service account with a Dynamics license switch to using the Work 365 Application user as a virtual service account. The main advantage of this approach is that the Work 365 Application user does not require a Dynamics license. This document demonstrates how to set up an Application User for environments where Work 365 is already installed.

Note: For new environments where Work 365 is not yet installed the Application user will automatically be created via the onboarding app. Follow the instructions here on using the onboarding app to install Work 365 in the new environment.

Pre-requisites

Performing this task will require the following:

• System Administrator privileges on Dynamics 365.
• Must be on Work 365 v3.5 or higher. This option is not available on prior versions of Work 365.

Time required

The steps outlined in this task will take approximately 15 minutes.

Procedure

1. Go to admin.powerapps.com to go to the Microsoft PowerApps admin center.
2. Click on Environments on the left menu
3. Open the environment which has Work 365 installed.
   
4. Click on Settings
   
5. Expand Users + Permissions
6. Select Application Users
   
7. Select New App User
   
8. On the right, select + Add an App
   
9. Copy the App ID from the table below, and paste it in the search bar to find the Work 365 application use
   

   Field	Value
   Application ID	e4b1a995-abe3-4350-a61c-65fccd32e8bd

   
   
10. Click Add
11. The app user should look like this after it's added
    
12. Click the ellipses, and select Edit Security Roles

    
    

13. Scroll down on the right and select these roles for the user:

    1. Work 365 Service

    2. Work 365 Portal Service
       

14. Click Save

15. Go into the Dynamics environment

16. Go to CRM Settings > Security > Users

17. Search for Work 365

18. The application user should be listed with the app ID
    

    
    

19. Select the user and select Manage roles

    1. The Work 365 security roles for Work 365 Service and Work 365 Portal Service should be assigned
       

20. Once the application user is created and the roles are assigned, navigate to the “Admin Hub” of Work 365 and click “Change Service User”
    

21. Select “Application User” from the popup & click the “Proceed” button
    

22. Review the message from the operation. A success message is displayed if the operation was successful; if there were errors, appropriate messages are displayed
    

23. Click on the option to clear cache using the same drop-down
    

24. After the cache is cleared, hover the mouse over the person icon. The app ID for the app user should be shown.
    

25. The process has been completed successfully.