How to Rerun Failed Work 365 Jobs

Applies to: Work 365 | Audience: Administrators, IT Teams

Overview

In Work 365, certain automated processes (known as jobs) may occasionally fail due to various reasons, such as system errors, data inconsistencies, or integration issues. Addressing these failures promptly is crucial to maintaining system integrity and ensuring accurate data processing.

This guide outlines the steps to identify and rerun failed jobs within Work 365.

Steps to Rerun Failed Jobs

1. Accessing Failed Jobs

✅ Navigate to Work 365 > Administration > Work 365 Jobs.
✅ In the views dropdown, select Failed Work 365 Jobs to filter and display only jobs that have encountered errors.

2. Reviewing and Rerunning Individual Jobs

✅ Click on the specific failed job to open its details.
✅ Within the job record, review the Error Message field to understand the cause of the failure.
✅ After addressing the underlying issue, click the Run Now button located in the command bar to rerun the job.
✅ Confirm the action when prompted.

3. Bulk Rerunning of Failed Jobs

✅ In the Failed Work 365 Jobs view, select multiple jobs by checking the boxes next to each job record.
✅ After selecting the desired jobs, click on the Run Now button in the command bar to rerun all selected jobs simultaneously.

Important Considerations

Root Cause Analysis
✔ Before rerunning a failed job, it's essential to investigate and resolve the root cause of the failure to prevent recurrence.

Job Dependencies
✔ Some jobs depend on the successful completion of preceding tasks. Ensure that all prerequisite conditions are met before rerunning a job.

Monitoring
✔ After rerunning, monitor the job status to confirm successful completion.
✔ If failures persist, further investigation into system configurations, job dependencies, or data inputs may be necessary.

Additional Resources

? Work 365 Jobs Management

Conclusion

By following these steps, you can efficiently manage failed jobs in Work 365, ensuring smooth automated processes, accurate data processing, and system reliability.