Resolving Discrepancies in Azure Billing and Reconciliation

Applies to: Work 365, Microsoft Azure Billing
Audience: Administrators, Finance Teams

Issue

Discrepancies between Azure billing data and Work 365 reports can arise due to data synchronization issues, configuration settings, or data processing delays. Accurate reconciliation is crucial for maintaining financial integrity and customer trust.

Resolution Steps

1. Verify Data Synchronization

Provider Invoice Synchronization

✅ Ensure that the latest provider invoices have been successfully synchronized into Work 365.
✅ Navigate to Work 365 > Provider Invoices and confirm that all expected invoices are present and up-to-date.

Usage Data Synchronization

✅ Check that Azure usage data has been imported correctly.
✅ Go to Work 365 > Usage Summaries and verify that the usage records align with the billing period in question.

2. Review Configuration Settings

Currency and Exchange Rates

✅ Confirm that the currency settings in Work 365 match those used in Azure billing.
✅ Ensure that exchange rates are up-to-date if dealing with multiple currencies.

Pricing and Markup Configurations

✅ Verify that any markups or pricing adjustments configured in Work 365 are correctly applied and reflect the intended billing structure.

3. Analyze Usage Data

Compare Usage Reports

✅ Extract usage reports from both Azure and Work 365 for the same billing period.
✅ Identify any discrepancies in usage quantities, service types, or resource identifiers.

Check for Missing or Duplicate Entries

✅ Ensure there are no missing usage records or duplicate entries that could skew reconciliation.

4. Investigate Timing Differences

Billing Cycle Alignment

✅ Confirm that the billing cycles in Azure and Work 365 are aligned.
✅ Be aware of any delays in data availability that could cause temporary discrepancies.

5. Utilize Work 365 Reconciliation Tools

Reconciliation Reports

✅ Use the built-in reconciliation reports in Work 365 to identify and analyze discrepancies.
✅ Navigate to Work 365 > Reports > Reconciliation and select the appropriate report for analysis.

Audit Logs

✅ Review audit logs to track any changes or anomalies in billing and usage data.

6. Contact Support if Needed

✅ If discrepancies persist after performing the above steps, contact Work 365 Support for further assistance.
✅ Provide detailed information, including:

• Specific discrepancies identified
• Steps taken to resolve the issue
• Relevant reports or screenshots

Preventative Measures

1. Regular Monitoring

✅ Establish a routine schedule for monitoring and reconciling billing data to catch discrepancies early.

2. System Updates

✅ Keep Work 365 and related systems updated to ensure compatibility and access to the latest features and fixes.

3. Training and Documentation

✅ Ensure that staff responsible for billing and reconciliation are well-trained and have access to up-to-date documentation.

Conclusion

By following these steps, you can effectively identify and resolve discrepancies between Azure billing data and Work 365, ensuring accurate financial records and billing processes.